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System Support

Chaincode provides proactive managed support for production systems, so your business keeps running smoothly even when things go wrong. We monitor your infrastructure around the clock, respond to incidents with defined SLAs, and apply patches and updates before vulnerabilities become exploits.

Unlike generic helpdesks, every support engagement is handled by senior engineers who understand your specific system. We create runbooks, maintain documentation, and conduct regular review calls — so you always have full visibility into the health and performance of your technology.

About this service

Proactive managed support for your production systems — monitoring, incident response, and continuous improvements so your team can focus on growth.

Key Features

01

24/7 uptime and performance monitoring with instant alerting

02

Incident response with defined SLAs for critical, high, and medium severity

03

Patch management: OS, framework, and dependency updates applied and tested

04

Daily/weekly backups with documented restore procedures and regular restore tests

05

Log management and anomaly detection via centralised log aggregation

06

Monthly performance reports with trending metrics and improvement recommendations

07

Dedicated Slack or Teams channel for direct communication with your support engineer

Why Trust Chaincode

Real engineers — not first-line scripts — investigate every alert

Proactive patching prevents incidents rather than just reacting to them

Transparent SLA reporting every month so you can hold us accountable

Flexible plans: pay-as-you-go hours or fixed monthly retainer

Our Process

01

Onboarding audit: document your current architecture, dependencies, and risk areas

02

Monitoring setup: configure uptime, error rate, and performance thresholds

03

Runbook creation: document incident response procedures for your specific system

04

Ongoing monitoring: 24/7 automated watch with engineer escalation on alerts

05

Scheduled maintenance windows: apply updates with zero unplanned downtime

06

Monthly review: share report, discuss trends, and plan next improvement cycle

Frequently Asked Questions

Critical incidents (system down or data at risk) receive a first response within 15 minutes and a resolution target of 2 hours.
Yes. We start every engagement with an onboarding audit to understand your existing architecture and take full ownership of support from there.
We support cloud-hosted systems on AWS, GCP, Azure, and Heroku as well as on-premise Linux and Windows Server environments.

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hello@chainbook.co.za

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